Q: When will you ship my order?

A: In most cases, we ship your order within 24-48 hours. Except in an unusal case where a product is back ordered, we will let you know by phone call or email when the order will be shipped.

Q: How do I know my order was received?

A: After you place your orders in the shopping cart and click the complete sale button, you will receive a confirmation message that your order was placed. Shortly after you will receive an email from us as a second confirmation.

Q: Can I return a product if I am unhappy with it.

A: We want you to be completely satisfied with your experience with us. WE will exchange or refund any purchase within a 30 day period. You must contact us for a return authorization before returning any product.

Q: Do I have to contact you before I return a product?

A: Yes. This is necessary to arrange for return pickup. It is a fast process, but we must provide you specific information so an item can be returned.

Q: How do I use a coupon I received in the mail or visting your website?

A: On the coupon is a number specifically assigned to you. If you order online, enter the coupon number on the order form.

Q: What ways can I place an order?

A: We provide you several ways to order: online, phone, fax, or mail.

Q: What hours can I place my order or contact you?

A: You can place your order around the clock by fax or online. To contact us you can call toll free 1-877-272-9090 or e-mail us at Orders@FSSCenter.com